Microbiologist Rene Dubois coined the phrase “Think globally, act locally,” and that maxim certainly applies to the hotel industry today. Increasingly, hoteliers and especially their food and beverage operations, are seeking to retain brand consistency while adding local preferences. It's a delicate balancing act. Why is this balance so critical? For hotel brands such as Hilton Worldwide, consistency signals that guests know what to expect from their stays, which helps establish customer loyalty. Underscoring this, a December 2014 American Express Global Travel Survey found that 78 percent of business travelers consider a hotel's brand to be the most important factor when booking a hotel because it promises consistency. READ MORE

Congratulations! Your landscape has successfully made it through the hot, humid, and sticky months of summer! But, as we enter into the last few weeks of the season, it's now time to start thinking about preparing your landscape for fall. Because the work that's carried out throughout the fall season directly impacts the health and longevity of your landscape throughout winter and spring, it's critical for hotel owners and managers to work with their landscaping professionals now to create a fall “to-do list” and implementation program. READ MORE

Hospitality is a unique career calling with many different paths including: rooms, food & beverage, sales, finance, engineering, associate services and revenue management, to name a few. Our training programs have a successful track record of creating hospitality professionals despite a lack of industry experience. A passion to serve and a strong work ethic are key ingredients to success in our space. As the chief human resources executive of 20,000 Omni associates, it is my job to convince talent to fall in love with the hotel industry, specifically my wonderful company! READ MORE

A hotel executive's job is an inherently social one; it requires respect, diplomacy, discretion, an optimistic attitude and a commitment to excellence. Hoteliers understand this fact, and they work with the resources they have - they become resourceful themselves - to ensure that every guest enjoys the amenities and exceptional service that each patron should receive. There is a divide, however, a literal separation between what many hotel executives manage in the real world versus what they do (or fail to do) in the digital realm of social media. It is an urgent necessity for hotel executives to enter this virtual world - to join the conversation, with personality and vigor - so the properties these respective professionals represent have a voice, distinctive in its substance and unmistakable in its style, that resonates for guests throughout the globe. READ MORE

For most hotels, the goal of increasing hotel revenue is a never ending challenge. This has been proven especially tough for hotels that are no longer the newest kid on the block. What if there was a tool that can help? When faced with the recession and the struggle of an older hotel in a rapidly growing hotel market in Chicago, the COO of Kokua Hospitality, Phil Tufano, saw a need for a revenue management solution to help drive revenue for hotels. Accordingly, Kokua developed a custom design proprietary system called RM Advantage. Now results are available to support how the RM Advantage has helped maximize hotel performance for the DoubleTree Magnificent Mile. READ MORE