Technology plays a critical role in ensuring properties can delight guests. The integration of technology across the property allows staff to offer an exceptionally customized stay that maximizes Return On Experience (ROE). The 'High 5 of High Return Hospitality' are five outcomes properties need to focus on achieving to ensure their technology is empowering their staff to create personalized, zero-disappointment guest experiences that maximize ROE. READ MORE

The benefits of a large hotel management company may seem obvious. However, when choosing a management company for your hotel, consider looking beyond the obvious and evaluating whether a more personalized and strategic approach is appropriate for your hotel investment goals. This article outlines the benefits of selecting a small hotel management company for the day-to-day operation of your hotel. READ MORE

Human Resources and training director Alexandra Mason shares how South Shore YMCA transformed their L&D program with a game-based training and simulations platform. The transformation enabled her team to plan and create content more strategically and efficiently and unite a diverse workforce across a wide range of disciplines around the core mission of the Y. READ MORE

Why are employees unable to solve problems quickly and effectively today? In this article, discover why critical thinking has declined in recent years and how to revitalize it within your organization. Learn proven techniques to cultivate this essential skillset in your executives, property managers, and front-line staff. You can empower your team to tackle challenges with confidence, creativity, and innovation. READ MORE

In 1977 the Supreme Court held that employers' obligations to accommodate religion was so limited that anything that more than a de minimis effect on the business was an undue hardship and need not be provided. Under the new retroactive law, employers must provide accommodations unless there is a substantial cost. It will take decades for courts to provide guidance on what is "substantial." READ MORE