The hospitality industry has been through an upheaval, and today it has to adapt to post-pandemic changes with a focus on digital strategy, safety, and online engagement to recover from financial and employment losses. Success requires enhancing e-commerce visibility, leveraging mobile-first approaches, AI integration, SEO, and social listening to meet elevated consumer safety expectations and drive conversions. READ MORE

Managing Change addresses the essential steps in establishing and managing a change process. The article starts with a discussion about why organizations pursue change and what they need to do to prepare a change process. It then walks through key steps and pitfalls to describe the process, essential roles of participants and key considerations to achieve success. READ MORE

Troy Dixon, General Manager at Central Station Memphis, explores the multifaceted charm of adaptive reuse hotels in this thought-provoking piece. By seamlessly blending historical authenticity with contemporary comfort, these hotels offer travelers a unique and immersive experience. The intersection of travel and history becomes a tangible reality, allowing guests to stay in transformed spaces and partake in the rich narratives embedded within the walls. READ MORE

No longer a trend, branded residences are an important component of nearly every new luxury hotel development. To ensure a successful project from the outset, it is important to understand and plan for the structure that defines the relationship between the hotel and residences. This article discusses key legal considerations in the lifecycle of a hotel and branded residential development – from the initial framework, to operations and termination. READ MORE

In the aftermath of another enchanting holiday season, Lightspeed's Peter Dougherty dissects the trends that illuminated the hospitality scene during moments of celebration and explores how these trends shape the future of hospitality. Indulgence takes center stage as premium ingredients such as caviar, lobster, and steak surge, signaling a cultural shift towards elevated, experiential dining during celebrations. READ MORE