Hotel properties have suffered from a dramatic loss in guest service revenues starting with the in-room telephone, high costs for low rates of bandwidth to dwindling pay-tv take rates. Device mobility has allowed for guests to continue to circumnavigate the ways hotels can charge for sponsored technology services using everyday applications such as Skype, personal Wi-Fi hotspots and entertainment services such as Netflix and Hulu. This is leaving hotels scrambling to find superior ways to introduce new applications that can capture the guests' attention and accelerate immediate purchase decisions. READ MORE

In recent years, the hospitality industry has experienced a surge of interest surrounding the ability to provide guests with convenient alternatives for interacting with properties and their services. While maintaining a priority on offering the latest in security innovation, hotels have also experienced an ever-increasing demand for greater convenience and personal preference in the way that guests gain access to their assigned rooms. This has resulted in security access technology evolving in a manner that now provides the industry with some of the most guest experience-enhancing solutions to date. READ MORE

Mobile threats are surging in hotel environments and elsewhere. From specialized infections that target hotel guests to spyphone apps that monitor a guest's location and communications, malware is proliferating in the mobile space. What's more, the devices that are used and characterized as "mobile" are more diverse than ever. Anything used to connect to a public wireless network, including laptops, tablets and phablets are all fair game for mobile malware. Products like the Microsoft Surface are used and classified as mobile devices and are now becoming a significant target. READ MORE

Whether it's guest facing or hotel internal operations, mobile strategy is happening amongst all the major brands and quite rightly so. Whether it's mobile booking, mobile check-in and mobile key access, or check in via a tablet and reporting room clean status via tablet and mobile PoS device, surround mobile becomes key to the hotel industry. It is predominantly the “during” experience that becomes the key differentiator between brands. In order to facilitate an excellent stay experience, the key foundation is a purpose-built and consistent wireless/wired network that allows all different applications to effectively and securely operate on a single converged network. READ MORE

In hospitality, the concept of guest engagement has changed dramatically over the last decade. Today, it's all about the quality of the connectivity you provide and empowering guests to interact with your hotel in new and meaningful ways. The experience you deliver means everything. So, imagine if you could identify when a particular guest was arriving at the front entrance, send a personal message to his device that welcomes him back to the hotel and allows him to skip the check-in line and go right to his room. Your ability to cater to guests' needs from the moment they arrive to the moment they leave will determine the quality of that experience - both good and bad. And it takes technology to do it right. READ MORE