"Oh great," you must be thinking. "Another article about Millennials. Haven't we exhausted this topic already?" Trust me, as a Millennial I understand your frustration. Feeling like you are consistently labeled as lazy, entitled, distracted, and a contributor to the demise of the English language isn't good for one's self-esteem. I am not here to argue with whatever preconceptions that you may or may not have about my generation, instead I want to tell you what I do know, and why it is important for you as a travel brand to at least try and understand the collective "us". READ MORE

The days of having service industry workers wait by the phone to learn if they're needed or not, or sending people home when demand doesn't meet projections, are numbered if not already gone. The efforts of workers' rights organizations to eliminate on-call scheduling combined with growing demand from millennial workers for more flexibility and work-life balance is giving rise to the need for more predictive scheduling practices --- and the advanced technology required to support them. As the service industry is a pretty much a pure “just in time” environment, demand-based scheduling that balances company, customer and staff needs has become more critical with the advent of new employee expectations. READ MORE

While revenue management professionals devote significant investments and efforts towards advancing their hotel's revenue resources, many hotels still struggle with assessing the actual performance of these revenue management initiatives. Namely, how can hotels ensure they are squeezing all the juice out of the proverbial revenue management orange? The hospitality industry has been using revenue management successfully for decades. However, for many organizations, the greatest revenue management challenge is not necessarily of a technical nature, but often organizational. Confronting hotels today is an essential need to align their people, processes and technologies around achieving maximum revenue performance. READ MORE

Do you change your bath towels and bed linen every day at home? Most people don't. Today, it has also become normal for guests to reuse them for two to three days when staying at a hotel. More than half of guests are in favour of reusing their towels, especially if some of the money saved in doing so is reinvested in planting trees for the benefit of the local community. This is according to a survey carried out by AccorHotels aimed at measuring changes in guest habits, current awareness of sustainability issues and their expectations of hotels in terms of sustainable development. READ MORE

Every day, each of us make what seem like routine decisions that actually have a profound impact on our planet. Among these decisions are our choices in food and beverages - specifically seafood - which have much farther reaching implications than one might imagine. The kinds of seafood we select affect the health and diversification of rivers and oceans as well as the economic well-being of fishermen and their families, especially in remote resort areas, creating a ripple effect on our human health, river, reef and ocean ecosystems, our communities, our local economies and our business. READ MORE