It's not just the baby boomers and it's not just the millennials, it's everybody. Over the past few years the travel experience has changed across the board. Heads in beds is the cherry on the top but it's no longer the goal, and that's because our guest wants more, and we want more for them. This is the “new traveler” they are the young business professional by day, silent-disco seeker by night and they are the older tourist with a camera who still needs full strength wifi for all of their devices. The lines are starting to blur but there is one constant. READ MORE

By the year 2020, millenials will comprise over 50 percent of the U.S. population and they are poised to overtake previous generations in their zest for business travel. According to research conducted by the Global Business Travel Association (GBTA) millenials are nearly twice as likely to want to travel for business then baby boomers (45 percent to 26 percent, respectively). In addition, a strong majority of millennials, 57 percent, say technology can never replace face-to-face business meetings. So ready or not, here come the millennials, the next generation of road warriors, packing their smart devices and looking for b-leisure, READ MORE

Most hotel executives understand the strong connection between employee retention and solid financial performance. At the same time in an industry where annual turnover rates average 27-37%, improved retention rates can seem more like a distant objective than something truly achievable. This is especially true if your hotel is not listed in Fortune Magazine's 100 Best Places to Work. The drivers of employee retention are about much more than an admired brand, strong financial performance and best practice HR programs. The best results are achieved when managers at all levels embrace four important principles. READ MORE

As a lawyer involved for over 30 years in the drafting and negotiation of contracts for the hospitality industry, I can assure you that disputes are inevitable. Even among parties such as owners and management companies that have the best working relationships, there will nevertheless be issues that cause discord. It is in how we resolve these matters that will determine if the relationship between the disputing parties will survive. If preservation of the contract and the relationship is desired, then the goal of both parties should be to resolve the matter quickly and efficiently, while also recognizing at the outset that neither of them is likely to be completely satisfied. READ MORE

A hotel's vitality hinges on the guest experience. Out of all the business trends, none is more powerful than the growing wellness movement. Wellness is everywhere. This is especially true in tourism, with healthy amenities at airports, airlines and lodging. Healthy hotel brands are leading the way and other properties are following suite. Hotels deliver healthy options related to physical, emotional, intellectual, spiritual, environmental and social wellbeing. READ MORE