To meet the increasing demand for more transparency when it comes to their climate impact, hospitality brands will need to invest in technology that enables them to better collect, coordinate, communicate, and manage their sustainability data. In this article, we discuss the three factors most influencing the development of this technology: artificial intelligence, the push for regulatory compliance and investor demand. READ MORE

When it comes to adaptive reuse, there is so much potential to create value from underutilized assets. Whether it's modernizing guest rooms, adding new spaces, reworking property layouts, or introducing new amenities and food and beverage concepts, there is ample opportunity to unlock value with the perfect combination of creative vision, bold ideas and technical skills. READ MORE

The hospitality industry is notorious for its lag in adopting sustainable practices, but many of today's well-known hotels - such as Hilton, IHG and Hyatt - are taking significant steps towards operating in a sustainable manner. Budget hotels have an opportunity to be part of making a difference, but how do they best go about it with their unique operations and needs in mind? READ MORE

The arrival experience is a guest's first interaction with the hotel's architecture, its ambience, and its staff and sets up expectations for the remainder of their stay. The quality of the arrival experience can create a lasting impression that influences a guest's perception of the essential quality level of all aspects of the hospitality offering. READ MORE

It's become increasingly clear that wellness-minded asset types will become a new class of properties in the market. While these aren't new, they often include distinct property features that require reconsidering the conventional framework of financing, valuation methodologies, CAP rate averages, and WACC factors. This article describes an outlook for this new asset class to help identify and unlock wellness and sustainability in hospitality finance. READ MORE

In the highly competitive hospitality industry, hotel amenities play a crucial role in shaping the guest experience. They are not just mere add-ons but integral components that can elevate a guest's stay from satisfactory to exceptional. Amenities serve as a key differentiator and can significantly impact a hotel's reputation, guest satisfaction, loyalty and overall business success. READ MORE

This article explores global and cultural connectivity in the hospitality industry, through topics such as regenerative tourism, the rise of the Alpha generation and Chillventures, or travel opportunities to unplug from modern life. Some of these ideas are contextual, while others have distinct implications for the visioning and design of hotels and resorts at the highest level around the world. READ MORE

Discover how effective leadership can transform your hotel's performance and employee retention. This article, complete with a quiz to assess your managers' skills, highlights the importance of communication, feedback, team building, and emotional intelligence. Learn why investing in leadership training offers a substantial ROI - leading to a happier, more efficient workforce and enhanced guest satisfaction. READ MORE

Since 1824, The Shelbourne has been a warm and inviting jewel of hospitality and the setting for some of the most dramatic cultural and political moments in Irish history. Beloved by guests and locals as "Ireland's living room," it has always reflected the spirit of the city around it, playing a significant role in the literary, social, political, culinary and artistic traditions of Irish society. READ MORE

U.S. hoteliers have navigated significant challenges in a post-pandemic world, including 11 rate hikes, fluctuating capital markets, and labor shortages. Despite these hurdles and geopolitical conflicts, the hospitality industry shows resilience. Markets are nearing or surpassing 2019 performance levels, with forecasted growth in ADR and RevPar for 2024. However, access to capital and evolving underwriting standards remain critical concerns. READ MORE

This article outlines the various pathways a hotel employee can take to gain permanent residence status in the United States. It provides essential context and guidance on navigating the complex immigration process, helping hotel employees understand all of their options, from work visas to green cards, ensuring a smoother transition to a permanent residence status. READ MORE

Online channels are transforming brand-customer relationships, creating differentiated ways to foster loyalty and provide personalized experiences. Customer engagement is a multifaceted concept that represents the two-way relationship between a brand and its customers. This article explores how social media, brand communities and influencer partnerships influence customer engagement. It also highlights the opportunities and challenges online channels present in fostering meaningful, lasting customer relationships. READ MORE

As hospitality properties are bought and sold daily on large online real estate auction platforms like Ten-X, sharp-eyed observers can identify patterns and track shifting trends in the industry. Auctions illustrate the pulse of demand in real-time, allowing investors and operators to survey the market landscape and find opportunities for fast, transparent, and certain transactions. READ MORE

Technological innovations have created a plethora of options for staff training and development. Yet, despite these advancements, business leaders still grapple with a persistent issue: skills gaps have only grown. Greg Hull lays out how a strategic approach to integrating AI and professional development can finally deliver on tech's promise to close the skills gap. READ MORE

People are the most important part of the hospitality industry, and in today's world, technology is a vital piece of their toolkits. The most successful hotel organizations and the technology companies that support them have found a way to balance both the use of innovative technology with live or in-person service and provide customers with options to choose how they want to interact with our companies. READ MORE