When executed at the highest levels, sustainability is a win-win proposition for your lodging cleaning program. A successful program can cost effectively deliver clean, safe and healthy guest rooms, using efficient products that are simple for the housekeeping staff to use. Does this seem too good to be true? If so, let's review the historical approach, and then explore a framework for the systematic design of a sustainable lodging cleaning program. READ MORE

When Piazza Hospitality first started developing its h2hotel concept and design in Healdsburg in the mid 2000s, “green” properties were hardly as well-known as they are today. Architects tended to simply follow Leadership in Energy and Environmental Design (LEED) guidelines, and most consumers weren't really clear on what “eco-friendly” meant. H2hotel's Eco-Friendly View Is All About You The idea of being earth-friendly seemed like something everyone could and should embrace, but bringing that vision into a reality consumers actually wanted could be challenging. READ MORE

193 out of 196 possible countries have agreed on the UN Sustainable Development Goals (SDGs) and in 2015, 194 countries signed the Paris Agreement that includes a joint commitment to leave 80 per cent of known fossil fuel resources in the ground. These are signs of a paradigm shift that is happening right in front of our eyes. What does this shift mean for an individual hospitality executive in May 2017? Has it, or will it perhaps change the playing field dramatically? READ MORE

In October of last year, Pepsico started shaking things up with their digital marketing strategy. They decided to take the social media portion of their digital marketing in-house for the Pepsi brand. There was a lot of buzz about it -- questioning whether this was a smart move. Outside of the tremendous resources needed to have an in-house agency focused solely on social media, the concept of what Pepsi was doing intrigued me. In fairness and full disclosure, I work with a digital marketing agency for the hospitality industry. READ MORE

Historic buildings are a window into the past. Unfortunately, few of them operate today as they were originally intended to, and, of those that do, only a handful have been successful at it. Today, urban and resort hotels are thriving again. Some are renovations of long dormant properties. Others are down-sized urban grande dames whose owners sold off parts of the hotel as residences and reduced guestroom counts. My mission as a developer and hotelier is to preserve these touchstones from the past in ways that connect them to present-day users. If they are not kept relevant through use, they run the risk of becoming relics or museums. READ MORE