In the world of hospitality, the collection and use of data are the industry's game changers. We depend on data to deliver the differences that turn personal travel into opportunities to collect life experiences and unique memories, and to tailor personalized service; it's access to data that gives Millennials and business travelers efficient access to availability, price shopping and loyalty / reward points. But all data is not created equally. As I look across the kinds of information that we use to find and serve our guests, I see four distinct data types, distinguished by their method of manufacture… READ MORE

In hospitality, the measurement and management of productivity is hit and miss and miss again. Time and time again hotels are using ineffective measures to try and capture labor productivity measurements. It is important from the beginning to establish the goals for measuring productivity in your operations on rooms and food and beverage in your hotel. READ MORE

Hotel executives need to help their respective employees, as some of these individuals may have problems with drugs or alcohol. Creating a culture of trust is critical to assisting these men and women. Hence the need to find the right drug treatment center: A place with the credibility, resources and expertise to work with hoteliers, so employees can get the care they deserve to receive -- in a setting that exudes compassion and understanding. This approach is as indispensable as it is invaluable, because a hotel can only succeed with a strong and healthy workforce. This priority demands our attention. READ MORE

When I began my journey to becoming a chef twenty-five years ago I could have never envisioned a world that would be literally travelling at light speed, with my guests as critics that carry the weight of a seasoned food writer, and a culture of “Foodies” that would turn my entire industry on its head. It seems like just yesterday the produce “dude” at my local grocer gave me a blank stare when I asked him if he had any baby French beans in the back cooler because I didn't see any on display. It was as if I had requested a rare species of Amazonian cactus. READ MORE

Luxury travel and dining have always been associated with fine restaurants and over-the-top menus; however, more and more high-end travelers are craving fuss-free comfort foods, particularly those that use recipes and ingredients rooted in a destination's heritage and culture. At Grace Bay Club, we remain committed to sharing the Islands' unique culinary traditions that showcase the absolute best quality products, all while offering a dining experience that caters to our guests' exact preferences. READ MORE