Guests constantly hop across different communication channels. To keep pace with them, hotels must migrate through these various platforms to remain engaged. Most modern hotel executives recognize the importance of communicating with guests on the medium in which they are most comfortable. However, identifying and implementing approaches that makes these meetings possible can be more difficult than these executives consider. After all, anyone can send a text message. But meeting and tracking an SLA across an SMS creates an entirely new set of hurdles an owner must address to his advantage. READ MORE

Our industry is the most dynamic industry on the planet - one that is constantly changing, often at a frenetic pace. Our industry resides in every corner of the world, and attracts individuals (our guests) from across the world to spend time with us. One area that will see significant changes over the next five years relates to state minimum wage laws in the US. While the federal law remains at $7.25 per hour for most positions (less for employees in tipped positions if the states recognizes the tip credit wage), many states are implementing minimum wage laws that exceed the federal floor. READ MORE

Don't do it! At least not without some serious thought to be sure there is simply no other way to go. With some very high profile cases of a hotel owner removing the hotel manager founded on common law principles of agency that give a hotel owner the power to revoke the agency, hotel owners and hotel managers might be tempted to rely on agency law as a "Plan B" if the owner-manager relationship sours despite what is in the hotel management agreement. Consider that this might not be the best laid plan as between an owner and manager. READ MORE

Imagine you are a hotel executive for a large, regional hotel chain and on the brink of closing a significant transaction for the purchase of another hotel chain with locations throughout the United States. You receive a frantic telephone call from the general manager of your outside management company. “Is the seller prepared to make the requisite change of control notifications for the alcohol beverage licenses with the various state and local alcohol beverage agencies?” This is the type of question that is best planned for in advance of any merger or acquisition transaction involving an alcohol beverage-licensed hotel business. An analysis of this question will be covered in this article. READ MORE

You may have a sizeable stock of inventory. You may also have revenue managers who know how to leverage pricing strategies. Moreover, you may have access to a variety of channels to reach your target market. But, is that all you need to ensure high revenue? Despite having all these goodies, your hotel's revenue-making potential can suffer on account of revenue leakages, which often go unnoticed. Avoiding them will make an immense difference to your hotel's bottom line. But, before we get there, let us understand these glitches in detail. READ MORE