As technology improves, hotels must often re-assess their current technology to see if it stacks up to their needs and to the competition. A common example is switching from a premise-based PMS to a cloud-based system. Taking advantage of the increased revenue opportunities and savings that come from modernizing your hotel management software is essential for any size property. If it's time to upgrade your PMS, you may have a list of questions for any vendor you consider. Here are the answers to some of the top questions hoteliers should ask before switching to a new PMS. READ MORE

Going mobile isn't just for hotel guests. Mobile technology has rapidly grown into the perfect solution for the busy hotelier. Mobile-powered hoteliers have the freedom to get out from behind the computer screen to interact with associates and guests, while still feeling connected to the continuous flow of data that is critical in making informed decisions that contribute to a hotel's success. And when it comes to organizing and making sense of big data, smart back-office service providers are developing mobile tools to simplify the process of managing hotel operations and putting financial data in the palm of your hand. READ MORE

At the heart of the hospitality industry's tech-driven evolution, one truth remains: customer service reigns. The challenge for hotels, then, becomes navigating the current of mobile technology to keep up with the demands of today's modern traveler while bridging the gap between hotel management, staff and guests - all in the name of white-glove hospitality. Increasing guest satisfaction doesn't start with the guest, but rather the internal players that shape the guest experience, whether they're guest-facing or not. Today's travelers operate in real-time, so your teams should too. READ MORE

Hotel guests today know that technology is available to identify them and where they are, what they are interested in, as well as who their friends are. So, they expect their hotel to also know who they are. There are multiple systems that can communicate to provide this recognition, but most properties are not able to convert this data into personalized service. This lack of guest identification costs hotels millions of dollars in lost business as guests continuously explore new hotel brands and independents to find the recognition and personal experience they expect. When guests feel welcome they value their stay, become loyal clients, and generate revenue. Most properties have the capability to provide a personalized experience if they simply combine the data at their fingertips. READ MORE

360 video and 360 images, known also as spherical videos or immersive videos, are a new type of media where the viewer has control of the viewing direction. Viewers can get a first-person experience of a different location and time. 360 Imagery has seen an astounding increase of the adoption rate in the last few years thanks to the diffusion of virtual reality devices, new browsers and techniques to display the media without additional plugins and the broad usage of new generation mobile devices that are able to display the 360 media. READ MORE