The Millennial generation, born during the years 1980 to 2000, is firmly entrenched in the workforce. As the largest generational cohort to emerge since the baby boomer generation, human resource professionals and managers need to adjust their leadership approaches and how they engage with these workers. Three hospitality millennial professionals were interviewed and share insight and advice for both millennial employees and managers of any age. Human resource professionals and savvy managers can lead the way toward effective strategies for capitalizing on the innate talents and perspectives of the millennial generation resulting in competitive advantages for their organization. READ MORE

Are you frustrated by the revolving door of excessive employee turnover? Unfortunately, it is not likely to stop anytime soon. Having said that the key to staffing stability in the future is to maintain the focus on extending the tenure of each new hire and maximizing the time you have each employee on your team. Remember, people don't want to quit! But in order to encourage them to stay longer, you must create a place where people want to work and be a manager people want to work for. Success requires better on-boarding, fool-proofing your systems and processes, improving management effectiveness, and more. READ MORE

If you have been employed within the hospitality business for any length of time, you may have seen your Human Resources department evolve from the “Personnel Department” to the “Department of Talent Acquisition”. This office has evolved from a cost center, which was mostly compliance-based, focused on record keeping, workplace safety, salary management and employee grievances, to essential centers for talent engagement. Employees have gone from “resources” to “assets” and have become recognized as a valuable source of competitive advantage. Our most successful hospitality companies understand that their talent acquisition, retention, employee engagement and reward, requires continuous innovation in order to remain competitive in attracting top talent. READ MORE

No contemporary workplace challenge is more immediate for employers than sexual assault and harassment. Such wrongdoing, once veiled in secrecy, denial and inattention, is now receiving the consideration it deserves, thanks, in part, to the #MeToo movement. Employers from every business imaginable have taken notice and are making an effort to eliminate inappropriate behavior on the job. Still, there is much work to be done. For their part, hotel and resort owners, operators and management face a particularly acute crisis with respect to sexual misconduct in the workplace, and must take affirmative steps to address this growing epidemic which uniquely impacts their industry. READ MORE

The advent of companies like Airbnb and the growth of the "sharing economy," have undoubtedly changed the hospitality industry. The question we should be asking, however, shouldn't be about if this change is simply a fad and when it will end, but rather how more traditional hotels can fit into the evolving landscape. Jackson Thilenius, principal at Retail Design Collaborative, explores how smart hospitality brands are keeping up. From boutique hotels born from giants like Hilton and Mariott to "poshtels" and out-of-the-box loyalty programs, this article offers insight into what will differentiate a successful hotel from one that will soon be forgotten. READ MORE