This article highlights Spa and Wellness program innovation and investment risks. While wellness and spa are commanding high-level investments across the hospitality and travel sector, knowing how to measure risk versus reward during conceptual development and assembling sound operational framework, can mitigate challenges and safeguard imperative returns on investment. This article also addresses management, leadership and employee turnover challenges that can often disrupt profitability and downgrade quality, consistency and program performance. READ MORE

Revenue management professional and industry thought leader Lily Mockerman shares expert tips that will help struggling hotels easily and quickly improve total revenue management to increase profitability. Ms. Mockerman is acquainted with hotels' biggest revenue challenges, which often create amplified effects for already struggling hotels. Taking an inside look at the common problems brand and independent properties face, along with their unique advantages as well as disadvantages, Lily shares five tested tips that will help both types of properties achieve effective, measurable results. READ MORE

In our changing hospitality and retail climate, we're seeing Pop-Ups appear on virtually every corner. But why have they become so popular and why is it important as hospitality professionals to understand their impact on our business? Let's take a look at what's driving this phenomenon and how we can embrace this new type of service demand from guests seeking an authentic destination experience as a service model. READ MORE

Energy use reduction is a key factor in sustainability initiatives for hotels. Determining how to lessen energy usage and the environmental footprint of a hotel is the first step on a road that is ever-changing and evolving. The move towards more environmentally-friendly practices in the hospitality industry continues to prove its benefits on conscience, morale, and costs. Continuously implementing eco-friendly practices often reaps environmental, financial and social benefits that drive success. We've outlined the steps that hotel owners and managers can take to ensure a healthier environment and bottom line. READ MORE

With over 30 years of hotel marketing and technology experience, DJ Vallauri provides us with his perspective on hotel messaging apps and why he believes they will be as ubiquitous on websites as hotel booking engines are today. With venture money chasing the new messaging apps, Dj breaks down his thoughts on why it all will come down to the people-to-people level, stating technology is a great enabler, but it's about people at the end of the day. Dj firmly believes the hospitality business is about being “hospitable” and providing guests with the highest level of services and that technology can help, but should never replace providing personal service people will remember. READ MORE