As competition for occupancy becomes more fierce hoteliers are often faced with the question "Should I, or shouldn't I?" when it comes to reducing rates to drive more heads in beds. Oftentimes the best answer is no, but the question warrants more exploration. Let's take a closer look at rate discounting and explore some opportunities in the Retail rate segment. READ MORE

Hotel industry technology is evolving. This makes keeping up with advancements challenging. There are ways to learn emerging technology innovation and adoption though. From conferences with expansive showrooms to formal education, platforms available to hotel industry professionals are numerous. Which strategies are best are not necessarily well understood by industry professionals though. This article outlines the avenues for learning about emerging technology. READ MORE

Technology continues to change how hospitality organizations deliver services. It is perhaps an opportune time to explore in what ways technology impacts employee stress at work. This article begins to examine this aspect of technology inclusion in hospitality service processes. The author hopes that this article will open the way to discussions about managing the transitions to technology solutions. READ MORE

Conducting an effective performance review is one of the most important jobs a manager has. All employees want to know how they are doing. Yet many organizations treat performance reviews as once a year task focusing on employee raises. This article discusses the important steps to prepare and conduct a review while highlighting the need to diminish emphasizing pay and enhancing the focus on performance. READ MORE

This article explores the unique cybersecurity challenges faced by hotels, including managing a diverse technology ecosystem, high staff turnover, reliance on third-party vendors, and budget constraints. It emphasizes the importance of comprehensive security measures, regular employee training, robust access controls, and proactive vendor management to protect against cyber threats. READ MORE