The best leaders in hospitality understand why and how to empower their staff, assigning not just tasks but giving them the “permission” to solve issues that come up in our everyday conduct of business, internally or with guests or our professional partners. Moreover, adopting this leadership style has many valuable benefits for hospitality organizations in helping to recruit new staff, in encouraging community involvement and in growing a culture of quality and value. Another key element of leadership is in having the intent, skills and confidence to empower our staff—assigning responsibilities, but, also, giving individuals defined authority to solve issues, internally or with guests and our professional partners. READ MORE

With growing purchasing power and cultural influence, Millennials (and their Gen Z successors) are quite literally becoming important F&B "taste makers. Savvy hotel owners and operators and smart F&B professionals have already begun changing their menus and their strategies to appeal to younger diners. Understanding how the industry is evolving-and what kinds of demographic-driven changes will continue to shape F&B in the years ahead-begins with appreciating how Millennials and Gen Z diners (and employees) are influencing everything from menu design, to marketing and communications, to programming and facility layouts. READ MORE

More than just a passing fad, experiential travel is the new norm. Whether it's for business or pleasure, travelers today are seeking out authentic experiences that leave an indelible memory. In today's world of #foodiegrams and followers hotels differentiate themselves by delivering culinary experiences that are delicious, delightfully memorable… and camera ready. Our Food+Drink Innovation team at PM Hotel Group is launching culinary concepts that break with the traditional "hotel restaurant" formula and instead creating foodie-focused experiences that activate our public spaces, attract locals and guests alike and deliver moments to remember. Hyper-local beverage programs mix with thoughtful activations to create memorable moments. READ MORE

Before there were personal computers, the typical family in the U.S. sat around the dining table every night, chowing down together. With the advent of TV dinners in the late 50s and 60s, families still ate together, but they were glued to their favorite shows instead of involved in close conversation. Then along came all the fast food chains, enticing families away from the home-cooked meal. The eating-out habit took hold in the American consciousness, escalating over the years until now, for the first time ever, Americans actually spend more on eating out than they do on meals at home. READ MORE

Critical to the success of any hotel and as important as friendly attentive service and comfortable sleeping arrangements is food & beverage. That includes dinner of course but let's not forget to mention breakfast, lunch, snacks and late night fare as well. Many years of experience in the hospitality industry tells me that the food & beverage portfolio of any hotel is a hugely important part of guest satisfaction and continued loyalty to your brand. In the midst of a culinary renaissance today everyone can benefit – guest and operator alike. This article will examine consumer demand for delicious healthy dining and operators need to be mindful of ever changing gastronomic trends. READ MORE