Jeremy Sadler, General Manager at 106 Jefferson Huntsville explores today's hospitality landscape where guests seek authentic and locally inspired dining experiences that connect dishes and flavors with the heritage of their travel destinations. Sadler embraces the recent shift in consumer preferences towards fresh, sustainable and socially responsible food choices as an opportunity for hospitality properties to elevate their dining experiences. READ MORE

Promoting a positive work environment is an important reason for hospitality to combat "quiet quitting." Hospitality workplaces are often difficult settings and challenging to create an atmosphere that consistently fosters respect and understanding. Therefore, it is important to examine how to combat "quiet quitting" and implement appropriate strategies to support mental health and wellness. This article examines this phenomenon and discusses its recent prevalence. READ MORE

Gone are the days of filling positions with folks who want to clock in, clock out. Candidates want to know that their companies hold values similar to their own. They want to work within a great culture. This article suggests steps a company may take to articulate strong values and a great culture - creating a place that people do not want to leave. READ MORE

While there are hundreds of customer loyalty programs that provide benefits to the person who signs on to this arrangement, many fall short of those that are long lasting and sustainable over time. One such customer loyalty program that measures up to those standards is based in the state of Florida doing business as Duffy's Sports Grill with 34 locations throughout the state. READ MORE

Carol Leaman, CEO and co-founder of frontline learning enablement provider Axonify, explores some of the most frequent kinds of emotional customer situations frontline hospitality workers must handle. She also dives into some of the training methods and tactics hotels can leverage to ensure their frontline workers have the skills and confidence to handle these instances safely, calmly and respectfully. READ MORE