The pace of innovation and disruption is accelerating in our industry due to the significant changes driven by technology. The distribution landscape is more and more complicated, big data and prescriptive analytics drive efficiencies and improvements to revenue management software. The growth in technology over the last 10-20 years has significantly changed consumer's behavior and fundamentally changed how we do business. To be successful today and thrive in the future, the need for a holistic approach to demand generation, customer acquisition, channel strategy, and revenue optimization is vital. So what do we do about it? This article will endeavor to address that question. READ MORE

Revenue management systems are evolving to meet the challenges of today's dynamic market, using more sophisticated algorithms, more data, and a more dynamic user interface to generate pricing recommendations that better align with market conditions. As developers focus on enhancements to elevate the power of revenue management solutions, the challenge for revenue management executives is selecting a solution that fits their revenue management vision, the expertise of their revenue management team, and that is compatible with the organization's rate management systems. In this article, we outline some of the issues to think about as you "look under the hood" of revenue management solutions. READ MORE

The all-inclusive model has gone from a low-cost cookie-cutter to the cutting edge of hyper personalized service. Understanding and adapting to the needs and demands of today's niche-driven, segmented market where diverse subsets of experience hungry clientele is all searching for a comprehensive vacation comprised of equal parts value and authenticity is the key to successfully navigating the current and future travel and tourism industry. Bahia Principe Hotels & Resorts' Julio Perez, Sales Executive Vice President, offers a unique perspective on how to survive and thrive today's ever-changing landscape. READ MORE

Lately, it seems that all anyone in the hotel industry can talk about is the direct booking wars; who is winning and how are they doing it? As third-party marketing spend continues to increase, it is easy for hoteliers (especially independents) to feel like they are getting left in the dust with no way to compete. While a solid customer acquisition strategy is important for any hotel, maximizing profitability is not just about fighting with third parties for potential guests. It is about leveraging the data you already have to ensure you are prioritizing your most profitable guests. READ MORE

A haven for road warriors, a temporary home for traveling families, a site for trade shows and conferences-hotels are all of these things and so much more. For most people, waste is waste no matter the shape or size and, in the end, it all winds up in the dumpster. But for the smart hotel owner and operator, that's not always the case. Working with a proper waste broker, knowing where your hotel waste comes from and identifying key areas to focus on can greatly increase your operational cleaning efficiencies while simultaneously reducing time and stress, and helping you save costs. While there is a myriad of facets to hotel waste management, here are four key areas of waste management that are worthy of immediate attention. READ MORE