
What's possible when hoteliers reframe their approach and role within a design initiative? Here's a story about a historic property and ownership group that recommitted itself to its city through an immersive reinvention for both the hotel and its operations model. The results: a 15% uptick in occupancy and a whopping 282% increase in revenues associated with its restaurant and catering. We'll explore a few staff-to-guest connection strategies that evolved from this simple and cost-effective mind shift. Why this matters? We're in a new age where great design alone isn't enough to woo consumers. READ MORE