Those who don't have an Amazon Alexa or similar smart device in their homes likely know family or friends who do. These new smart speakers and their Google and Apple counterparts are quickly becoming a part of daily routines as many go to their smart speakers first to check the weather, set alarms or play their favorite songs. Now, hotels are adopting this and other new technologies to help guests stay connected through the technology they have become accustomed to at home. Although providing this new level of service can be a win-win for many hotel owners and operators, hotels who implement this new technology could be increasing their exposures to new risks. READ MORE

This article explores the relationship between hospitality academia and the hospitality industry. It discusses past trends in Hospitality Resource Management and ways in which talent has previously been identified, recruited, and retained, with a particular focus on the way in which hospitality students were evaluated. This article also identifies contemporary trends among university hospitality programs and the relationship with industry, including a discussion on the importance of work experience and internships. Finally, the article highlights future areas that both hospitality educators and industry practitioners should consider including technological shifts in the landscape and work-life balance. READ MORE

Depending on who you are, the idea of Artificial Intelligence (AI) in the hiring process is either a plus, or a minus. For overburdened human resource managers, the promise is that it will be a boon for productivity. If you are on the other end of the process-a candidate, looking for work-it means your chance to be identified for anything more than just metrics, diminishes. Dennis P. Rizzo, a recruiter in the hospitality sector for more than 4 decades, gives his take on the present and the future of AI-assisted hiring. READ MORE

Hospitality programs seek to offer sound educational curriculums that provide relevant educational experiences to students, alumni, and industry partners. In the new work world, educational programs need to offer both academic and experiential forms of education and, more specifically for the hospitality industry, do so by utilizing the industry as a classroom in hotels, restaurants, resorts and all shapes and sizes of hospitality and tourism businesses. READ MORE

This article provides a different perspective on resiliency and why it is critical in these 24-7, constantly changing times. Discover four resiliency skills and what it will take for leaders to begin to cultivate them in themselves and their organization. Discover the danger of arrogance in leaders and how it can kill organizational resiliency. Lastly, consider the role of purpose and legacy as a foundation for attracting and keeping both employees and customers. Remember, resiliency is a life skill-not just a skill for times of chaos. READ MORE