Today's new workforce is in a state of rapid transformation. The influx of the millennial generation has forced many companies and leaders to change their approach regarding retention efforts as best practices continue to evolve and long-term employment becomes a thing of the past. What does it take to be a sustainable organization moving forward, amidst the shift to a shorter-term employer-employee relationship? For managers, it takes a mindset shift around how to lead employees, plan for the future, and operate a department. For greater staffing stability and for creating a culture where employees want to stick around, here are six management strategies on which to focus. READ MORE

The definition of work/life balance has a different meaning to the newer generations entering the workforce. The hospitality business has always been a time intensive one for the leaders and colleagues working in our hotels. Work/life balance is now expected in other ways. While the newer generations are always available on their phones, responding to emails and texts at any time of day and night, they also expect to have flexibility in when and where they work. Working remotely and taking personal time are some of the concessions that need to be implemented to keep these employees engaged and motivated. READ MORE

As technology continues to permeate households across North America, consumers are looking for hospitality settings to mirror these conveniences for a premium guest experience. However, in addition to remaining attractive to discerning guests, hospitality executives will find a compelling business benefit to incorporating tech upgrades into hospitality spaces: hotel properties that incorporate Internet of Things technology and high-quality, tech-forward tools experience significant reductions in energy consumption, saving resources, money and time to increase net profits. Nancy Snyder, Sales Manager at Legrand, explores ways hotel decision makers can incorporate IoT to enhance the guest experience and, ultimately, improve the bottom line. READ MORE

New hotel brands are being developed on an almost daily basis, to the point that it becomes confusing for guests and the public to identify what brand belongs to whom. In some instances, hotel groups are buying out existing brands to get their reservations book, while in others they are building new brands from the ground up. Is there a solid business case to be made for the proliferation in new brands, or is it overkill? Court Williams, CEO of HVS Executive Search analyses the benefits and disadvantages to all stakeholders, to determine whether this state of affairs is good for the hospitality industry over the long-term, or simply a short-sighted strategy without a future. READ MORE

Regardless of how technologically driven or popular a hotel brand is, customer service can truly make or break a hospitality experience. While our homes and daily lives can be reliant upon Alexa, hotel experiences still require personal touches and a "ready to serve" experience. What can we do to consistently deliver high customer satisfaction rates? This article takes a deeper dive into a variety of different approaches which hotel management can implement to continually motivate their employees leaving customers feeling positive, satisfied and fulfilled from the overall experience. READ MORE