Hotels, much like any other consumer product, can differ drastically from one another. While hotels used to attempt to cater to the traveler simply seeking a place to sleep at night, they must now cater to a wide range of demographics with varying needs and wanted elements in a hotel. Leisure travel is becoming increasingly multigenerational, which can be attributed to the changing dynamic of the American household. The hospitality industry is being pushed towards a more inclusive and experiential design, allowing those of all ages and backgrounds to experience and enjoy all that the local environment has to offer. READ MORE

What impact does revenue management really have on sales? Are the two departments separate pieces or can they work together to optimize every revenue stream? How can these two departments, with similar but unidentical goals, collaborate to maximize a hotel's success? With specific examples, top tips and expert advice, Marcela Trujillo and Shelley Maher of Total Customized Revenue Management (TCRM) present a thorough analysis of revenue management and sales and explore both the benefits and the challenges that arise from a strategic partnership. READ MORE

The expectation for a travel experience to mimic at-home smart capabilities is coming fast, and it's only a matter of time before all hotel guests expect to be able to simply speak a directive to order room service, request valet bring their car, or adjust the temperature. Now is the time for brands to embrace building a strategy for voice search and utilizing smart speakers in-room. Discover the key challenges and opportunities that voice technology presents and what its popularity could mean for the travel and hospitality industry. READ MORE

Disaster resilience is a multifaceted concept that requires an understanding of specific qualities and characteristics of a sector in order to develop measures and predictors of resilience. A review of literature across related disciplines was the foundation for the development of the Disaster Resilience Framework for Hotels (DRFH) which provides the hotel sector with a starting point to assessing and better understanding what disaster resilience is for hotels by identifying predictors of disaster resilience. The DRFH breaks down disaster resilience by capital resources to provide a comprehensive look at predictors of resilience and multiple ways to approach building resilience for hotels. READ MORE

With the link between health and sustainability going mainstream, travelers increasingly expect hotels to include health and wellness features along with their environmental commitments. Forward-looking hotels are capturing this market with initiatives that reach both to the front and the back of the house, enlisting employees in a mission that contributes to a better guest experience and a positive workplace culture. From air-quality improvements to the use of greener cleaning chemicals to sourcing local food, Green Seal CEO Doug Gatlin shares how industry-leading hotels are prioritizing health and wellness for both guests and associates -- and reaping business rewards. READ MORE