Today's consumers are demanding more personalized services and unique experiences than ever before. This continues to create rapid change and heavy competition across many industries as they struggle to meet these new challenges, and hospitality is no exception. But how do you keep pace with the ever-changing demands of your guests? Although certain technologies can help you plan for and anticipate these needs, it's your people that will make the most difference. Learn how Holiday Inn Club Vacations engages, invests in, and provides its team the skills and knowledge to be one of the fastest-growing timeshare companies in the industry. READ MORE

A rising renaissance in the roadside motel has prompted a growing trend in the transformation of the formerly dated designs to reinvented brands for the modern traveler. Building on nostalgia, the millennials' desire for authenticity and romance combined with wanderlust, David Ashen, principal and founder of interior design and brand consulting firm dash design, explores some of the more interesting trends in this category, including, for instance, the conversion of a typical Super 8 motel into an independent and funky property offering local and unique experiences that pay homage to the brand's past while highlighting today's conveniences and tastes. READ MORE

The Human Resource professional needed in hotel operations today has evolved from a role which focused on the administrative, to one which provides strategic specialist leadership across a whole plethora of key activities, aimed at keeping organizational blood-lines pumping with the right calibre of talent. The challenge to achieve organizational outcomes in times of unsurpassed change across dynamic global markets, accelerated technological advancement and on-going talent shortage. The hotel industry needs the best people and the best people leaders. It needs to look at its wider context of operation and invest in the right caliber of talent to future proof operations. READ MORE

With the unemployment rate at a historic low, a recent survey from EMPLOYERS found small business owners may be underselling an important factor that could give them a recruiting edge: their workplace safety record. This article outlines the array of potential hazards hotel employees are susceptible given the variety of occupations and workplaces in a hotel. It also provides steps hotel owners and managers can take to reduce the likelihood of workplace injuries or illnesses to keep current employees safe as well as to create an attractive workplace for prospective candidates. READ MORE

Considering the fast pace of the market and constantly evolving guest tastes, we cannot avoid change. We must not only learn to manage it, but also embrace it, and learn from it. Openness and commitment to change by team members can make change go smoother and the likelihood that it will be successful much higher. Rick Maurer introduced the three main reasons why people resist change-they don't get it, they don't like it, or they don't like you. In this article we draw from these ideas and provide practical advice for hospitality professionals for reducing resistance to change. READ MORE