People are the most important part of the hospitality industry, and in today's world, technology is a vital piece of their toolkits. The most successful hotel organizations and the technology companies that support them have found a way to balance both the use of innovative technology with live or in-person service and provide customers with options to choose how they want to interact with our companies. READ MORE

There is no single dress code law that hoteliers can look to for guidance when it comes to dress code policies, which can make their drafting and enforcement tricky. Thoughtfully crafting a dress code policy can set employee expectations, increase productivity, and even prevent claims of unlawful harassment, discrimination, and retaliation. This article provides a few of the important considerations for drafting and/or revising your hotel's dress code policy. READ MORE

Globally, travel for meeting, incentives, conference, and events (MICE) comprise over half of all business travel and generate over $900B USD in annual revenue. Academic conferences are one subset of the MICE segment with venue needs distinct from industry meetings. Nine popular conference destinations were evaluated for their fit to the needs of the academic conference market. READ MORE

During the pandemic, many hotels suspended daily housekeeping based guests demands and fears. The pandemic subsided and we all learned more about Covid 19 transmission. Even as Covid safety measures relaxed, labor shortages in the hospitality industry, continued guest desires, labor costs, local laws, and union demands have kept the issue of daily housekeeping alive. READ MORE

It seems today that businesses are always hiring and in need of employees. We can acknowledge the technological efficiencies for service which translates to fewer employees in some cases. However, there is still a need for a qualified workforce. This article will review recruitment and talent acquisition for our industry as well as planning for the next generation of managers and leaders. READ MORE