Error recovery performance is defined as the extent to which employees believe they are capable and willing to handle, manage, and resolve mistakes or failures effectively after they have occurred. Investigating how employees manage errors is critical since effective recovery performance can have influence on important outcomes including customer satisfaction, attitudes of employees and coworkers, and effectiveness of teams, departments, and the overall firm. An instrument is provided to measure error recovery performance of employees. Finally, suggestions are provided to managers to improve the recovery capabilities of hospitality employees. READ MORE

Currently, thirty-three states and the District of Columbia have passed laws legalizing marijuana in some form. Many other states are projected to follow suit. Under federal law, however, marijuana remains illegal as a Schedule I drug pursuant to the Controlled Substances Act. The ever-changing landscape on legalized marijuana makes it difficult for hotel employers to comply with both state and federal law and caused many to question whether their policies and practices should be revised. This article discusses the potential pros and cons of including marijuana in a zero tolerance alcohol and drug policy. READ MORE

From travelers to renters, modern consumers are in search of accommodation that provides the convenience, connection and customization of a "live-work-play" environment. Research shows that this lifestyle and desire for an all-inclusive experience is longer a trend but an expectation. While shaking up many industries, this concept is already transforming multifamily communities nationwide and developers are responding with designs infused with mixed-use design strategies, elements and spaces. The result: innovative and flexible designs that not only attract and boost consumers' experience but deliver optimal return on investment for multifamily owners and hoteliers alike. READ MORE

Last year alone, many well-known hospitality companies across the country paid multi-millions as a result of wrongful termination claims filed against them. Why is this? How can hotels and restaurants in the hospitality field ensure they are following recent and ever-changing laws and educating management and subordinate employees on the hotel's policies that comply with these laws? This article shares tips to help guide hotels in taking the proper steps before terminating an employee. READ MORE

It is no exaggeration to say that technology is advancing so rapidly that it is often difficult to keep up with the changes. Year after year, one area in which this is apparent is within the hospitality industry, as more hotel brands respond to the needs and requirements of discerning customers who expect an experience that fits their modern lifestyles and expectations. Many market leaders have responded well, with new and exciting innovations, while others lag behind. As we approach the start of a new decade, take a brief insight into where hotel technology stands at the moment, along with some suggestions as to what we might expect to see in our hotel rooms for 2020 and beyond. READ MORE