Technology has permeated every aspect of the hospitality industry, from mobile check-in and key-less entry, to gate-less parking, in-room iPads, and more. Each of these innovations has made great strides in driving convenience and maximizing user experience for guests, but only scratches the surface of what's possible. Over the past 30 years, the hotel industry's explosive growth and advent of alternative competitors like Airbnb have given consumers more hospitality choices than ever. The variety is great for the discerning guest. READ MORE

In the age of digitalization, personal interaction has taken a different turn and definitely is perceived in a completely different way by the majority of people. Call me a nostalgic, not old fashioned, but I still believe that human contact and personal interaction is what makes the difference in authentic hospitality. In this article you will learn what makes a difference in a luxury hotel with real examples of what works and what does not as well as measure how far you can go to get up close and personal with guests. READ MORE

As a company focused on Music Architecture as a key guest engagement tool, I stand committed to the hotel community by sharing new and intriguing insights. I want all hotels (large and small) to reap the benefits of engaging your guests based on what you distinctly deem necessary for your specific property, considering what your guests' expectations are. Tools that drive guest engagement through content management (like music and digital signage) are becoming more flexible, such that you can better invest in exactly what you need. They're also becoming more cost effective, compact, and user-friendly. Content management that is flexible and customizable better facilitates the creation of guest memories…on your terms. Here's some insight on what's next… READ MORE

Technology is a hot topic of discussion in the hospitality sector. But while hotel professionals are intrigued by the disruptive potential of new tools and technologies that promise to improve the guest experience and impact the bottom line, the tech revolution in hospitality is introducing new and concerning vulnerabilities. Increasingly connected hotels are a target for bad actors, and with more sensitive information exposed, hotels - many of which are behind the cybersecurity curve - are ripe targets for increasingly sophisticated cyber-attacks and other digital scams. With email phishing and ransomware at an all-time high, it is incumbent upon hotel owners and operators to protect themselves, their properties and their guests. READ MORE

This is an exciting time for the hotel industry. In an increasingly digital world hotel owners and operators have access to a vast and constantly expanding array of new tools and new technologies that allow them to operate more efficiently and cost-effectively, optimize their marketing and revenue management efforts, and provide their guests with appealing new services and conveniences. They also now have the mechanism to manage and leverage that data, with AI-driven software solutions that can identify hidden patterns and connections. READ MORE