HOTEL BUSINESS REVIEW

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Federico Pilurzu

Cala Luna Boutique Hotel & Villas strives to protect the environment and educate guests about its importance, all while providing world-class service in a paradisiacal setting. Travelers are getting savvier and are taking into consideration their carbon footprint while booking their vacation and even business trips. They are also thinking about the impact they have on the local community with over tourism becoming an important global issue. Cala Luna is proud to hold the highest Sustainable Tourism certification (level five) from the Costa Rican Tourism Institute. Their sustainability efforts include solar energy, sustainably-farmed produce, bamboo straws, beach cleanups, and more. READ MORE

Glenn Hasek

As national and state governments propose and pass legislation eliminating single-use plastics from the waste stream, the global lodging industry, at the property, company or organization level, is taking its own action. Earlier this year, The Global Tourism Plastics Initiative was formed and within the past year companies as large as Marriott, IHG, Accor and others have established policies around plastics ranging from straws to amenity bottles. What is clear is that consumers, as well as hoteliers, are growing tired of the problems associated with plastic-everything from tarnished reputations to ill health to tinier bottom lines. READ MORE

Sandy Murphy

At The Beverly Hilton, 2020 brings many reasons to celebrate. This year, the ionic hotel marks its 65th anniversary and remembers its storied past while remaining a sought-after destination that combines the glamour of Hollywood with prestige of Beverly Hills. Continuously re-imagining itself, The Beverly Hilton will also unveil a top-to-bottom $35 million renovation, which includes updates to our guestrooms, common spaces, CIRCA 55 restaurant and our legendary suites. As we embark on this new chapter, we continue to look at creative ways to reduce our environmental footprint, increase our social impact and create a better world to travel for generations to come, in alignment with Hilton's Travel with Purpose 2030 Goals. READ MORE

Joe Ogdie

Ideally situated minutes from Park City, The Lodge at Blue Sky, Auberge Resorts Collection, opened June 2019, is a 3,500-acre ranch in the Wasatch Mountain Range that invites travelers to leave the cares of the modern world behind and reconnect with nature through unmatched outdoor experiences offered on property year-round, from fly fishing on miles of private waters and mountain biking to shooting an 18-stand sporting clay course and horseback riding. Embodying a relaxed Western lifestyle – guests won't need to leave the resort to find adventure and learn to connect with the land. READ MORE

Andrada Paraschiv

Your employees are your hotel's most valuable asset, and it's important to protect both them and your guests in times of crisis. Without a solid communication plan that accounts for frontline employees' needs, you run the risk of a chaotic internal environment, which ultimately leads to a negative guest experience. And in crisis situations - like a natural disaster, a live shooter situation, or public health threat - inconsistency or errors in communication can have far more serious and tragic repercussions. Use these three strategies to facilitate communication with frontline employees during a crisis. READ MORE

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