Sales and marketing as we knew it changed radically with the advent of COVID-19. Suddenly tried-and-true tactics were no longer feasible. Sales meetings, trade shows, lunches, and customer events just weren't possible. Those of us involved in sales and marketing in the hospitality and service industries had to rethink not just our tactics, but our messaging as well because trying to hard sell in a #ShelterInPlace environment would set a negative tone for your brand. Digital technologies like Zoom became more popular than ever as we reinvented and innovated how we could maintain connections with our customers in both the short and long term. READ MORE

The hospitality industry is facing an uphill battle to convince consumers to travel this summer. Understanding how COVID-19 has changed consumers' thoughts about traveling and staying in hotels is critical to developing relevant campaigns that drive short-term bookings. Analyzing social media sentiment is an effective way to gain insights that can be used to create hyper-targeted campaigns that minimize the risk of backlash against brands that are promoting travel as restrictions are lifted. READ MORE

As we enter the recovery phase of the pandemic that has disrupted economies to an extent not seen before, consumers will need to coaxed back into the market, and public support must be focused where it is needed the most. This article outlines exactly what needs to be said to motivate the most people, based on a global dataset of what consumers want to hear. The statistically accurate identification of shared values for industry supporters, and those that can be influenced most easily to help, are useful not only for sector-wide initiatives, but for individual operators too. READ MORE

In navigating an unprecedented and epochal global crisis, each country, city, county, and province has had its own unique challenges and afflictions as well as experiencing common hardships with other countries and nations. Approaches varied. Some worked. Some didn't. But with them all, there was a steep learning curve that, at this writing, has not even come close to plateauing. In observing what was effective, it became apparent that leadership was the core component in how a country or a nation fared. This article will address some lessons learned about leadership at the onset of this global crisis. READ MORE

After the COVID-19 crisis, consumers will likely be eager to get away and book a week's vacation at a resort property. For many, this could also mean scheduling at least a few days' worth of childcare during their stay. Many resorts offer activities and lessons for children, day camps, babysitting services and more. These offerings are appealing to hotel guests, but what happens if something goes wrong? In this article, we offer tips on how to design and maintain child-safe programs in a post-COVID-19 environment, common risks hotels must consider, and ways to protect the hotel should an incident occur. READ MORE