The wellness industry pre Covid-19 had expanded rapidly. Hotel spas were diversifying placing greater emphasis on overall well-being. While at the time of writing this article many hotels are closed, the sentiment in the industry is positive. There is an all-time high in the level of interest for our health and well-being, with hotel spas poised to support this guest need. As a high-touch industry we need to re-imagine, for the short-term at least, how our programming remains relevant in the post Covid-19 landscape. This poses some challenges. Diversifying to attract a more wellness minded guest may be the solution. In this article we'll consider if a more diversified wellness offer is right for your spa and what low touch wellness services are trending with guests. READ MORE

While women all over the world have been staring and their hands and feet wondering when they'll ever get a mani-pedi again, nail salon owners have been anxiously awaiting word from local officials when it will be safe enough to reopen and serve their clients. By now, most know that it won't be business as usual, and many changes must be made to ensure the health and safety of not just guests and staff, but of society at large. If COVID-19 has taught us anything, it's that we all need to take science-based safety measures to prevent infection transmission. In the business of nails, it was important to have medical-grade sterilization before and now it's absolutely essential. READ MORE

Futurology can be understood as the scientific study of the future. This is a particularly important paradigm to view a post-COVID-19 environment for the lodging industry. The changes this industry will experience in the coming years due to the global pandemic are as of yet unknown, but through effective modeling and open discussions with industry leaders there is a chance to identify emerging best practices and be forward-thinking and proactive in approaches to working within a new reality for the hospitality industry. This article identifies emerging trends due to COVID-19 as well as speaks to opportunities for returning to profitability in a new normal. READ MORE

AHC Hospitality's vice president and managing director George Aquino's thoughtful and realistic COVID-19 reflection explores the state of the travel industry and how hotels can reopen safely through permanent changes to protect guests and employees. Mr. Aquino touches on sanitation practices, new design for amenities, meeting spaces and hotel restaurants, the importance of social media, as well as evolving traveler preferences. He proposes new protocols such as regular temperature checks for employees, increased hand sanitation stations on-property and more remote meetings for hotel teams. READ MORE

Coronavirus has cast many dark shadows across the world of hospitality. It has highlighted certain disagreements between hotels and their guests when it comes to payments, in particular whether money should be refunded or put towards future bookings. To progress beyond the global crisis, a new form of mutual respect between all parties is required. One way of achieving this is for everybody to agree that people are an important part of the ecology of the planet and that by creating a Travel Emotional Intelligence a long overdue appreciation of each others' needs can be attained. READ MORE