While the coronavirus pandemic paused travel worldwide, the crisis has not paused wanderlust or human needs for connection. As guests begin to resume travel plans – whether for business or leisure – they will bring new expectations for health and wellbeing with them, from the use of hands-free technology to a connection to the outdoors to a holistic approach to programming. Manny Dominguez, principal at global design firm Cooper Carry, outlines how design-oriented solutions and strategic modifications will usher in the next era of hospitality, where a strong commitment to wellness serves as a new gold standard for the industry. READ MORE

As the hospitality industry continues to encounter pervasive uncertainty and global challenges, making constructive use of this critical period is essential. Despite a natural yearning to pursue confident planning, reopening and immediate recovery; many of these plans are heavily contingent upon new and evolving urgencies. In this article, Mia A. Mackman, principal and founder of Mackman|ES, Spa and Wellness Consulting and HVS Managing Director, provides a thought-provoking silver-lining analysis of what is currently happening and what is yet to evolve in today's health & wellness industry. This article also shares perspectives on new demand cycles, recovery expectations and emerging possibilities through 2024. READ MORE

Hospitality expert and Rancho La Puerta's General Manager Herve Blondel shares his key takeaways in re-opening a destination spa in the wake of COVID-19. Most notably, he discusses the incredibly large focus on wellness (now more than ever) and the importance of providing guests with the ability to reset through customizable options and offerings. Additionally, Mr. Blondel speaks to the importance of integrating enhanced COVID-19 protocols and procedures into the guest experience - maintaining that it is imperative for guests to see the actionable steps in place to keep them safe and confident in their traveling experience, without disrupting their mindset of peace and relaxation. READ MORE

Because of COVID-19, many revenue teams had to be furloughed. Not all will return, leaving vacancies. Could it be time to evaluate the kind of Revenue Manager that will move your property forward? The revenue manager of the future will be part accountant, part marketer, part guardian. This revenue manager will be the gatekeeper of revenue. There are five strong foundational skills to look for in the revenue manager of the future. Lily Mockerman explains these skills, how to recognize them in a revenue manager, how to keep them on your team, and how to help them shine. READ MORE

Pandemics though less inevitable than natural calamities have been confronted in the past. They have to be accepted and dealt with in a sensible manner. The discovery of a viable vaccine for the coronavirus as soon as possible is everybody's hope. Meanwhile, what can you as a business, do for the rebuilding crusade going forward? Reaching out and assuring your customers, employees, communities and stakeholders about their safety in your establishment is the first step. As a business with a standing, this is the minimum you owe to your customers, employees, partners, communities, stakeholders as well as yourselves. This hopefully, will bring business back and cause the coronavirus pandemic chokehold to ease over time. READ MORE