Conflict is a fundamental component of organizational and personal life. Understanding the sources of conflict in a hotel and how people approach resolution based on a classic model will help managers make smarter decisions about how to work through and resolve conflict. This article will review the model and discuss how one can manage conflict more effectively. READ MORE

When preparing for the high season, there are several key phases an employer must take to ensure successful guest service delivery. The associate journey for your high season employees is abbreviated and, therefore, you must make an immediate, effective impact. Everything starts with efficient efforts at attraction, hiring/on-boarding, effective training and appropriate off-boarding. Every stage is critical for the guest's optimal experience. READ MORE

With the ever- changing competitive landscape Hoteliers have had to become more creative and adept at driving occupancy. In markets where new competition is plentiful many of us have had to step up our game to hold onto or grow share. Let's take a closer look at a few ways to drive more share and crush the competition. READ MORE

The hospitality industry services clients of diverse cultures and backgrounds across the world. Promoting, building, and nurturing a diverse and inclusive environment for employees and clients in the industry is crucial. To build this type of environment, industry leaders must be committed to the mission of creating and nurturing a diverse and inclusive culture in their organization to successfully service their diverse client base. READ MORE

Regulatory and economic imperatives are pushing the hospitality industry to be more sustainable. However, outdated and time-consuming data management practices around sustainability hinder hotels' ability to pursue this goal. In this article, we explore how hotels can utilize a sustainability management hub to make more informed decisions about their green initiatives, drastically improve communication about their sustainability between stakeholders and gain a competitive advantage in the market. READ MORE

The hospitality industry has a history of entrepreneurism. The food and beverage industry has independent restaurants across the country, many of the of restaurants in the United States are independent. On the lodging side less are independent due to a shift to franchising. This article will focus on hospitality and tourism entrepreneurism featuring ideas, and skill sets. READ MORE

When hotel owners identify their primary business goal, most would point to increased profit. Hotel owners are searching for ways to boost revenue and are turning to personalized experiences and wellness amenities for increased guest satisfaction. These services provide a memorable stay for guests looking to get the most out of their hotel stay and focuses on making them feel valued, welcomed and special. READ MORE

In the digital age's ceaseless buzz, automated massage technology effectively harmonizes with our screen-dominated lives. Tailored treatments offer a personalized spa-like escape, providing not just relief but sustained relaxation. This advanced fusion promotes overall physical well-being and underscores the vital connection between technology and health, offering a sanctuary for intentional disconnection in the modern age. READ MORE

Explore 'The Future of Haute Hospitality,' a compelling article on AI's transformative role in luxury hospitality. Delving into the innovative integration of AI with traditional sommelier roles, it reveals how technology enhances guest experiences with unprecedented personalization. A must-read for understanding how AI is reshaping luxury service standards and setting new benchmarks in hotel excellence. READ MORE

In an era where travelers crave personalized and memorable experiences, hotels are uniquely positioned to redefine the essence of hospitality. By partnering with various brands, these establishments are not just offering rooms but are transforming stays into unforgettable journeys for their loyalty program members. This strategic move aims to elevate brand loyalty and encourage repeat visits, setting a new standard in the hospitality industry. READ MORE

As travellers increasingly look for immersive and authentic programmes and adventures, hotels may need to update their strategies to be able to provide quests with truly unique and unforgettable experiences. Here are the key trends and forecasts hotel operators, developers and investors need to know about experience-led travel and its effects on the hotel sector in 2024. READ MORE

The global hospitality industry is experiencing a transformative shift through the integration of AI. This evolution is exemplified by practical applications, such as personalized chat and review management, enhancing guest interactions and optimizing on-property experiences. AI-driven task management systems streamline back-of-house efficiency, while dashboards and analytics revolutionize business intelligence. The article explores these practical AI applications, emphasizing its role in reshaping the overall hospitality landscape. READ MORE

Atlantis, The Palm, located in Dubai, is the ultimate entertainment destination to host an upcoming gathering or event. From spectacular rooms and suites, vibrant entertainment settings, captivating backdrops and extraordinary activities, every occasion is designed to deliver an unforgettable experience. Atlantis, The Palm boasts an impressive 13 meeting rooms, three ballrooms and one boardroom, perfect for corporate events, conferences, galas or celebrations. READ MORE

Is AI the new face of hospitality? Read how virtual assistants are revolutionizing the hotel experience, from check-in to check-out. Delve into how AI-powered virtual assistants, comparable to ChatGPT, are transforming the hotel industry. From tackling staff shortages to revolutionizing front desk operations, these advanced systems offer personalized guest interactions and seamless integration with hotel management systems. READ MORE

Hotel sustainability involves adopting eco-friendly, socially responsible, and economically viable practices, using technology to boost organizational efficiency. Guided by ESG principles, hotels address environmental, social, and governance impacts. Maintaining sustainability requires ongoing policy updates, community partnerships, and stakeholder involvement. Challenges include initial costs and balancing luxury with sustainability, but the benefits include market expansion, improved brand image, cost savings, enhanced guest experiences, employee engagement, and long-term business sustainability. READ MORE