For some guests, the presence of a valet at the front door of a hotel is as expected as a bed in a guest room. And for hoteliers, implementing such a program may not seem to require much investment or planning. What they must keep in mind, however, is that valet programs don't come without risks, particularly in the wake of COVID-19. READ MORE

Travel is an unstoppable force, but especially in the early days of COVID-19, the industry was pacing at its slowest speeds in history. Despite the bleak numbers, throughout 2020, Hilton has remained hyper-focused on the company's purpose and over-delivering on customer needs. Frank Passanante, senior vice president, Hilton Worldwide Sales – Americas, takes readers through this unique period, reiterating the importance of leadership through listening and innovation. READ MORE

No facet of the hospitality and travel industry has been hit harder than the meetings and events sector by COVID-19 restrictions and safeguards worldwide. Limitations on group sizes and widespread cancelations of conferences have effectively put venue businesses into an unforeseen hibernation. In this article, Kate Keisling will explore how M&E providers are faced with the reality that their business will bounce back at a slower rate. READ MORE

Will hotels of the future be operated by a robotic workforce? New doesn't automatically mean futuristic and hi-tech doesn't necessarily translate to visionary. People have an innate need for human touch and community especially in times of crisis when physical connection is off-limits. A completely contactless hospitality experience isn't a long-term solution, but how do we find the proverbial 'sweet spot' between high-tech and human touch? READ MORE

Should employers do drug tests, and what are the implications of a positive test? Is it preferable to implement a single, blanket policy, or vary the policy depending on employees' roles within the organization? Are employers required to accommodate an employee's use of medical marijuana? Attorneys at Brownstein Hyatt Farber Schreck discuss the employment implications of cannabis/marijuana for leaders in the hospitality industry. READ MORE