Will you have the leadership and service staff to take care of your guests when those empty spaces enjoy a robust recovery caused by potentially 24 months of pent-up travel demand? If you're not planning ahead, you could get caught in a staffing hole that is very hard to climb out of! Let's take a good look at the possible scenario that may await you... READ MORE

The pandemic's lingering effects mean that continued emphasis on retrenchment and building resilience will remain priorities for HR professionals. In this article we explore some encouraging signs that the future of hotel work will offer even more enriching and professionalized employment opportunities, which in turn, will help make the hotel industry an even more compelling place to work. READ MORE

Just like a ride on a roller coaster, a new leader's ride is filled with both terrifying and thrilling moments. In this article, Lisa Seay from Element C provides an essential insight into three common struggles hospitality leaders experience, along with three solutions to not just overcome these struggles but to thrive as a result of them. READ MORE

No matter your role or how long you have been in it, we all have situations we would rather avoid. No matter the situation, most would agree that leaving your comfort zone can create the opportunity to flourish professionally, personally, and financially. Yet that comfort zone can be a cozy blanket of security quite difficult to shed! READ MORE

The pandemic, like a nasty cut, will leave many scars. Healing will take time but there's a bigger problem coming for a fragile and bruised hospitality industry. A problem that has the capacity to destroy the heart of what excellence in hospitality is all about. We are talking about young people and how they are choosing to leave the industry before they start. READ MORE