Ed Burke, Vice President of Rooms and Engineering with Aimbridge Hospitality shares his insights on the impact of COVID-19 on hotel operations. He discusses how he led his team to establish best practices, including a three-point training program called AIMClean, how to boost staff morale and engage teams, and what the future, post-pandemic world will look like as more consumers start traveling again. READ MORE

Who could have predicted that the most desirable hotel amenity of 2021 would be a complimentary COVID-19 test? As the tourism industry bounces back, hotels and resorts across The Bahamas are reinventing the guest and guest service experience through innovation and adaptability, writes Nassau Paradise Island Promotion Board CEO Fred Lounsberry. READ MORE

As hotels assess the impact of the COVID-19 pandemic, one of the biggest challenges they face is how to transition properties back to mainstream operation, while guarding the health of guests and staff alike. What if we commit to these learnings going forward and invest in the interventions that prioritize well-being for all? READ MORE

Luxury hotels are quite rightly very concerned about the first impression the guest gets on arrival and the importance of every "touchpoint" or experience-moment. Both of these strategies are probably misplaced: the arrival experience is less important in terms of influencing memories than the departure experience; and it is not necessary to focus on every touchpoint. READ MORE

Guests today aren't flocking to hotels in droves, but that doesn't mean the power of hospitality brands on social media is any lessened. In this blog, we dive into how to leverage social media to keep your hotel front-and-center with guests, connect with them on a unique level, and cement your brand with them to build a stronger image and customer retention. READ MORE