High-quality guest service is a hallmark of the hospitality industry, and can often make or break a lodging organization. The impacts of the COVID-19 pandemic have become a game changer for the hotel guest service. This article looks at five important managerial elements and best practices that may be followed to establish an environment where exemplary service may be delivered. READ MORE

Meeting planners are starting to book events at hotels again. But everything has changed-from registration to meals to floor plans. Hotel events will look quite different based on best practices learned during the first 12 months of the pandemic. However, more technology, shifting state-based restrictions and overall uncertainly will create an opportunity for hotel CSMs to build more valuable relationships with their clientele. READ MORE

The global pandemic forced one of the greatest evolutions in the hotel industry's history. With a light at the end of the tunnel, everyone is eager to return to normal, but what will new normal look like for an industry has been forever changed? This article shares best practices hoteliers should embrace to thrive in post-pandemic times that will undoubtedly bring about more change and industry transformation. READ MORE

Our industry has a chance to redefine the hospitality experience. We can exceed guests' expectations, streamline operations and elevate the roles of our staff with thoughtful changes to how technology is incorporated in the hospitality continuum. Embracing the idea of digital hospitality means rethinking service delivery and upgrading the hospitality operations model altogether. And now is the time to do it. READ MORE

The LGTB+ community is poised and ready to travel, representing a $200 billion global tourism opportunity. When your property starts the process of understanding your LGBT+ guests, it quickly becomes apparent the value they can provide to your business. In this article, we examine best practices for making your hotel LGBT+ friendly and speak to experts about why it's so important. READ MORE