A bird's eye view from a seasoned industry expert on how to analyze past financial trends and data, and use that information to project into the future, protecting finances in order to run a successful business. The article includes preemptive strategies and tips for including the whole hotel team in a plan for financial health moving forward. READ MORE

As the hospitality industry evolves, boutique and independent hotels are at the forefront of distinguishing themselves by curating unique and memorable experiences. Delivering a superior guest stay that includes the options to create an itinerary of experiences has become the top strategy for properties to build guest loyalty and earn positive reviews in a competitive market. READ MORE

This article explores three scenarios for hospitality lending: a recovery scenario driven by strong liquidity and increased demand, a cautious growth scenario, tempered by economic uncertainty, and a recessionary scenario marked by rising defaults and tightening credit. While lower rates encourage development, inflation, and labor costs could slow project execution, especially in more uncertain environments. The outlook for hospitality lending hinges on how economic conditions unfold in the coming months. READ MORE

A strong employer brand is essential for attracting and retaining top talent in the hospitality industry. This article outlines six strategies to improve your internal customer experience, leading to higher employee engagement and better guest satisfaction. Building an employer brand that your employees rave about doesn't happen overnight, but it's an investment worth making for long-term success. READ MORE

Guest education is often overlooked in hospitality, but it is an integral aspect of the experience. This education process offers significant benefits that go beyond simply informing them about the physical property, its amenities and outlets, and the surrounding destination. Education serves as a powerful tool for enhancing the guest experience, by building deeper connections, and communicating positive messages that can lead to lasting loyalty. READ MORE