Hospitality's demand for contactless experiences ensuring guest safety has led to a skyrocketing increase in adoption for digital key services. Yet as with any technology, enhancements continue to be made to digital key platforms to accommodate new guest behaviors and preferences. Using the latest technologies, hoteliers can now simultaneously address health safety concerns while still ensuring maximum guest convenience. READ MORE

The hospitality industry has always been one of people serving people. But in this rapidly shifting world, defining technology's role in hospitality is a perplexing question. Is it a Virtuoso that harmonizes service delivery with guests' expectations, or is it a Vampire that sucks the spirit out of hospitality and diminished a hotel's revenues and/or capital? In this article, we begin to answer this question. READ MORE

Mobile has become a primary way to keep a hotel's frontline staff informed. As the face of a hotel brand, where service is often paramount, their knowledge of the company and its services will have a direct impact on the customer experience. Mobile-first training, communications and task management is an invaluable tool to ensure the ultimate in customer service. READ MORE

Hotel mobile technology use has increased in lodging operations for some time. Hotel operators need to integrate mobile technology to enhance the value of their products and therefore enhance guest experiences. Selecting the optimal channels for mobile technology will enhance guest experiences and the value and reputation of the hotel. This article will highlight various mobile technology options and their IVEES attributes. READ MORE

With the ongoing worker shortage in the wake of the pandemic, many employers are opening up their application process to under-aged workers. This article lays out some key considerations to keep in mind in order to avoid legal violations associated with hiring minors in the workplace. READ MORE