Hotels are hubs of activity and the potential risk of a guest slip and fall or other incident is seemingly everywhere. What can the hotel management team do to adequately manage and reduce risk? This article provides an overview of operational insurance typically carried by a hotel, guidance for responding to covered claims when accidents occur as well as recommendations for claim prevention. READ MORE

There is a new acronym you can adopt for your hotel - YIMBY, meaning Yes In My Back Yard. In this article, read how YIMBY defines opportunities for you team to find fresh out-of-the box occasions to attract your local community - i.e., your neighbors - for newfound opportunities to grow bookings and, in turn, revenues. READ MORE

Holiday events are crucial for hospitality businesses, offering opportunities to enhance customer loyalty, increase revenue, and strengthen community ties. These events, such as New Year's Eve galas and Christmas gatherings, showcase a venue's capabilities and create memorable experiences for guests. However, challenges like staffing shortages, logistical complexities, and rising guest expectations must be addressed to deliver exceptional holiday events. READ MORE

In an era when generative AI technologies such as OpenAI's ChatGPT, Google's Gemini, and Anthropic's Claude are revolutionizing industries, hotel management must evolve. This article explores how generative AI can enhance hotel operations and guest experiences while highlighting the importance of evidence-based management strategies to mitigate risks and ensure responsible AI integration in the hospitality industry. READ MORE

The hospitality industry is leveraging technologies like AI and IoT to stay competitive as group business demand grows. AI tools can streamline operations, enhance guest experiences, and boost productivity for hotel staff, while IoT innovations can improve guest satisfaction. The potential for long-term ROI with this tech is clear, making it crucial for hotels to prioritize these advancements to stay ahead in 2025 and beyond. READ MORE