As the hospitality industry reckons with a labor shortage, hotel owners and operators are evaluating new ways to attract and retain employees. From a design perspective, one strategy is to create a hospitality environment that appeals to both guests visiting the hotel and the staff members who work there. Applying the same strategies used in guest spaces to design comfortable and relaxing employee work spaces may be just the salve needed to build an engaged and loyal hotel workforce. READ MORE

Finding talent and dealing with employee burnout because of understaffing and pandemic exhaustion are two of the major challenges that face hospitality executives. In this article, we explore 7 strategies that address both issues. READ MORE

Efforts to implement effective HR approaches will prove futile in the era of COVID-19 unless hotels have cultures that genuinely care about staff. Despite the immense challenges stemming from the pandemic including temporary hotel closures that have forced staff to take unpaid leave, our resort has done everything it can to retain staff through training and development via innovative means. READ MORE

We have all heard the age-old question What's in It for Me? Now more than ever, this is the question that companies must answer in order to be competitive in today's marketplace. The pandemic opened the individual's eyes to the idea of reinventing the way life is lived, and therefore companies must now answer the call to be agile for today's workforce. READ MORE

Persistent labor shortages coupled with increasing occupancy and consumer demand have placed hotels in a Catch-22 in which they must scramble to fill the vacancies needed to satisfy enhanced guest expectations. Fortunately, by leveraging advanced automation, mobile communication, and intuitive and easy-to-learn platforms, mobile technology can provide a solution that empowers both hoteliers and their guests. READ MORE