Live! Casino & Hotel Maryland, like much of the hospitality industry, faced unprecedented challenges in 2020 due to the pandemic. As the F&B Director for the top tourist destination in the state, Brian Fountain worked with his team, across the property's departments, and with Team Members and guests to navigate the changing landscape. Now, two years later, he shares lessons learned and innovations implemented. READ MORE

Before the pandemic, hotel pantries and marketplaces offered F&B flexibility and convenience for guests. Due to the current labor challenges in the hospitality industry, in addition to the increased demands of consumer travel, these self-serve marketplaces provide ongoing F&B opportunities for hoteliers. From small to large properties, guest facing F&B pantries and marketplaces bring convenience and personal touches, enhancing the customer experience. READ MORE

With the immediate crisis of the COVID-19 pandemic in our rear-view mirror, the hospitality industry is adapting to a new normal. While many of pandemic-era industry best practices have dwindled, some have proven valuable and continue to remain as common procedures; however, through the last two years, the one constant throughout the hospitality industry has undeniably been the remarkable resiliency. READ MORE

This summer was supposed to be the season of revenge travel. With COVID-19 caseloads easing and consumers flush with savings built up during the pandemic, the travel industry was anticipating a robust season. But that was before a new risk emerged: stubborn, elevated inflation. Travel demand has remained undeterred, for now, and the volume of travelers has placed additional focus on labor issues for airlines and hotels. READ MORE

Hoteliers must think differently about food and beverage concepts and operations in the wake of the pandemic to ensure recovery. In addition to rebuilding trust with guests and diners, it is imperative to embrace creativity and big, bold ideas to unlock the true potential of F&B concepts as a necessary hotel amenity and an essential fixture within communities they serve. READ MORE