Like baseball? Sure, who does not?! In wellness-oriented developments do not expect a better season just because of a new jersey! Make sure that your development, and operational team is characterised by home runners, those who know their crafts and others who can mark their contribution. You need to navigate in the wellness world defined by four cornerstones: short- or long-term value contribution, and tangible or intangible assets. READ MORE

Luxury Frontiers' design of Madwaleni River Lodge at Babanango Game Reserve blends luxury, cultural heritage, and sustainability. By incorporating local craftsmanship, repurposing invasive species, and fostering community involvement, the project celebrates the land's rewilding while promoting cultural preservation and economic empowerment. This conscious design approach elevates guest experiences and strengthens the connection between nature, heritage, and community development. READ MORE

Synergy between a hotel's many stakeholders results in every element, from visual aesthetics to guest experience, aligning with the brand's unique vision. By working closely with owners and operational staff, designers can enhance brand identity and optimize operational flow through authentic storytelling that delivers a cohesive and memorable experience to drive guest loyalty and satisfaction. READ MORE

Mid-scale hotels can offer unique, well-rounded hospitality by blending lower and upper-middle segments, focusing on experience-based services without sacrificing profitability. Key strategies include revenue and cost optimization, sustainability through ESG practices, and tech-driven solutions for both guests and staff. By balancing digital and analog methods, these hotels can overcome challenges such as low bookings or limited staff, with strategic management ensuring a positive guest experience. READ MORE

When a service failure leads to a threat of legal action, it does not necessarily mean you have lost a customer. Developing a service recovery plan with your legal counsel may help hotel operators both retain a loyal guest and avoid a lawsuit. Knowing when and where to involve your lawyer is crucial to helping achieve the best outcome. READ MORE