Data from the recently released J.D. Power 2022 North America Hotel Guest Satisfaction Study shows a continuing decline in guest satisfaction with breakfast in the limited service hotel segments, primarily due to lower guest satisfaction with both variety and quality. Andrea Stokes, J.D. Power's Practice Leader for Hospitality, advises owners and operators on a step-by-step approach to crafting a breakfast strategy to future-proof the limited service guest experience. READ MORE

The Chief Commercial Officer role has allowed hotel management teams to align revenue-generating initiatives at the corporate level, but this alignment does not successfully trickle down to the hotel level. At the hotel level, new perspectives on aligning hotels around revenue goals versus functions are creating greater opportunities for convergence to help drive efficiency. READ MORE

This article explores the biggest opportunities that modern revenue managers have to impact hotel revenues. It focuses on traditional limited and full-service hotels and applies to both branded and independent properties. Topics discussed include fixing your foundation, ancillary revenues, and digital marketing. It is full of practical tips and plenty of refreshers for those of us who get stuck in the daily groove. READ MORE

Before the COVID-19 crisis, hotel revenue management was largely focused on maximizing room revenue. When COVID-19 hit the global hotel industry, this force hoteliers to come up with many revenue-generating creative ideas to keeping their business afloat from room revenue to renting out equipment, offering outsourced services and using every square foot within the hotel property to generate more revenue. READ MORE

The pandemic has seen hotel operations come into sharper focus than ever, with a growing move away from RevPAR to revenue per square foot. Every inch of the asset must be made to account for itself and deliver to the bottom line as the operation of hotels is overhauled, reports Alex Sogno, CEO, Global Asset Solutions. READ MORE