The pandemic pushed the hotel industry into a new era of digital transformation. While some stakeholders were initially skeptical, new technologies keep guests safe, streamline check-in, improve communication between guests and staff, and alleviate hiring pressures. This new wave of technology integration has left a lasting impression on the industry and will pave the way for even more exciting progress in the future. READ MORE

In a space where personal engagement and in-person hospitality has always been a defining priority, hoteliers have generally been somewhat behind the technology curve: relatively slow to embrace mobile and digital tech innovation. But today, inspired new tech solutions are impacting virtually every aspect of the guest experience. As hoteliers are discovering, mobile and digital tech is here to stay. READ MORE

Evolving to cater to travelers' desires for hyper-local, culturally authentic experiences, hotels are leveraging custom designs that are reflective of place and immerse guests in the history, culture, and character of the destination at hand. Artists of interior spaces can drive more authentic hotel experiences by selecting custom-designed elements that reinforce a unique narrative about the locale. READ MORE

When the COVID-19 pandemic hit, many mobile technologies such as contactless check-in, digital payments, and mobile PMS platforms, moved from "nice to have" luxuries to "must-have" necessities. As the pandemic began to wane, hoteliers began to focus on building highly personalized and seamless guest journeys, building tightly integrated ecosystems of mobile platforms in the process. READ MORE

Born out of need, new hotel technologies will dominate the future of hospitality and change the way hotel operation teams work together to generate new revenue streams while meeting the demands of travelers and improving the guest experience for the better. Digital-based service platforms with the biggest impact will be the ones that allow guests to maximize their experiences. READ MORE