For hotels, as with any business, getting positive coverage in the news media is a great marketing tool. Getting this coverage is not easy and takes regular on-going media relations efforts. Information abounds on how to go about doing this. However, the perception is often these tactics and strategies only work with media that cover travel, such as travel writers and travel magazines. But, if your media relations efforts start and end with travel writers you are missing countless opportunities to generate positive exposure and publicity for your property. READ MORE

With the price of natural gas predicted to be lower this winter than last year, you may be tempted to take your eye off the energy bill for a moment. Don't. The smart hotel executive knows that the search for ways to get more value from every dollar spent on energy-both natural gas and electricity-never takes a break. For the New Year, dedicate one of your resolutions to becoming more energy efficient. You'll find the payoff to be greater profitability for your company all year round. READ MORE

The conference center advantage is now a well-known fact. Thanks to our industry's successful outreach efforts, business clients understand that a conference center offers an unbeatable fusion of luxury amenities and sophisticated technologies. But a subtle, often overlooked element of that formula is now taking a front seat when marketing a facility to conference planners. Design innovation is fast becoming a pertinent, enticing amenity actively sought out for conferences thanks to the dialogue, functionality and the fun it inspires among conference attendees. Some call it "Feng Shui"; we call it thoughtful design. Our clients call it a welcome enhancement of the conference center approach. READ MORE

Partnering with companies in order to maximize various business processes is a topic top of mind across many industries. For years it has been done successfully with payroll operations (think ADP), various technology providers (EDS, IBM) and even more recently with human resource operations (Hewitt). Now, the concept of outsourcing various procurement functions is gaining momentum in a variety of hospitality-centric industries, like lodging, cruise, golf and gaming. What exactly is a procurement service provider? There are a variety of descriptions that these organizations take on - procurement service provider (PSP), group purchasing organization (GPO), purchasing consortiums - and so on. While their products and services vary tremendously - a fundamental goal of these organizations is to enable more efficient and informed supply chain management and purchasing behavior for its aggregate customer base. READ MORE

When it comes to most facilities, including hotel properties, hard surface floors and carpets can make a first-and lasting-impression. Glistening floors and clean and spotless carpets tell the visitor and hotel guest that this is a clean, well-maintained property. And when it comes to carpet cleaning, this can be more complicated because there are so many different methods to clean carpets, types of soils and fibers, an entire spectrum of carpet cleaning machines and extractors, as well as cleaning chemicals. A first step in clearing the confusion usually starts with a better understanding of the different types of chemicals now available for cleaning carpets and how to properly use them. READ MORE