In response to the pressures of the Great Resignation, human resources professionals, hotel owners, operators, and even professional organizations are coming up with inventive new ideas, practices, and creative ways to effectively change the hospitality game when it comes to strategies such as employee experience and engagement, talent recruitment and retention. READ MORE

There is a world of difference between service and hospitality. Having staff capable of delivering guest hospitality is critical to zero disappointment guest stays that earn five-star reviews. Management focused on hospitality must provide staff with the training and tools necessary to exceed guest expectations. This High Return Hospitality not only benefits guests, but also elevates staff experiences leading to fulfilled staff with a higher intent to stay. With staff shortages across the industry, a property's ability to attract and retain high-performing staff is critical to providing exceptional experiences that delight guests. READ MORE

The global labor shortage has continued to create challenges at every level of the hospitality industry and hotel operations. As a result of the ongoing talent shortage, hotel owners and operators have had to find creative solutions to recruit and retain employees. Continuing to adapt and adjust to this changing landscape is every company's best way forward. READ MORE

Labor, its availability, costs and productivity, are essential factors that significantly impact operating expenses and a hotel's return on investment. After the challenges of the pandemic, now is the time to stop talking so much about labor and, instead, do something about it. This means building one's staff of the future through training, mentorship and a positive organizational culture. READ MORE

How you think about your hotel, the tools and vocabulary you use to conceptualize your strengths and weaknesses, lay the foundation for the solutions you build. Looking at the same question using multiple frames of reference can generate multiple insights. One approach is to consider how your hotel is different, and how it is exactly the same as your competitors. READ MORE