Recent years have seen a substantial increase in the number of digital solutions being integrated into various aspects and sectors of our lives; travel, banks, retails, food ordering, and more. How has the hospitality industry leveraged these technologies, and what are the key points to look out for and consider when implementing digital solutions to assist and improve your hotel's operations? READ MORE

Many of us in hospitality like to think that "there are no silos, here." But is that the reality? The pandemic put that assertion to the test and many hotel disciplines were prompted to work together in new ways to care for guests-and to care for each other. These experiences are helping us rethink our human resources approaches going forward. READ MORE

Hotel employees have the ultimate control over whether guest experiences exceed or fail to live up to expectations. To earn their commitment in going the extra mile, hoteliers need to equip their teams with the right tools and workplace conditions to succeed. Using newer workforce management strategies and technologies, the goal of providing truly exceptional service is now within reach. READ MORE

Digital technologies are increasingly applied in today's human resources management practices for talent acquisition, employee experience, and well-being, from social media platforms, to mobile app gamifications, to metaverse-enabled job placement and training, to the recent development of ChatGPT. This article discussed some of the latest trends and aims to inspire conversations in both industry and academic along these phenomena. READ MORE

The Great Resignation refers to a growing trend in the United States that was witnessed after the impact of COVID-19. The phenomenon entailed many workers quitting their jobs to reassess their lifestyles in the wake of COVID-19. Many industries were affected by COVID-19, and the hospitality industry was among those adversely affected. As companies are still recovering from the impact, this article will address what was great about the Great Resignation. READ MORE