Stefan Muhle, VP and Regional Managing Director at Noble House Hotels & Resorts-a collection of over 20 experience-driven hotels across North America-shares his insights on the travel industry's evolving amenity landscape. He taps into guest expectations in a Covid recovery marketplace, shares examples of industry leaders making an impact, and the tenets of creating amenity programs that authentically connect with guests. READ MORE

Guests are seeking increasing control over their stay and hotels must invest in their digital capabilities as much as their physical property to provide the choices that will engender loyalty and success. This article details the possibilities for technology to deliver exceptional guest service when guests set foot in hotels. READ MORE

Given the lesser threat of the global pandemic, travelers' pent-up demand was released and broke a multitude of hotel and resort records in 2022. But in 2023, it's likely that those travelers will be more discerning in their quest for the best service experiences. Will the industry deliver? In this article, that question and today's service challenges are explored by the authors and relevant industry executives. READ MORE

In 2023, the hotel industry has found itself in uncharted waters. Hoteliers are striving to meet and exceed ever-increasing guest expectations with minimal staff, while finding ways to differentiate their properties and brands in a competitive market, build long-term guest loyalty and keep operating expenses costs down. Fortunately, technology is stepping up to solve all of these challenges in new and exciting ways. READ MORE

Looking for a cost-effective way to build business? Look no further than delivering excellent customer service. Think of customer service as a way of doing business as opposed to thinking of it as a program. Developing a guest-centric approach perspective will ensure guest loyalty and generate demand from good reviews. This article will address what great customer service is and how it will positively impact financial results. READ MORE