Human traffickers frequently use hotels to exploit people for labor or sex, and failing to identify and confront this illegal activity can expose your hotel to liability. Here are some best practices for training your staff, including common red flags, reporting suspicious activity, interacting with potential victims, maintaining guest privacy and creating a culture of awareness. READ MORE

Celebrating its 75th Anniversary this year, Outrigger Resorts & Hotels has grown from regional hotel company into a global hospitality brand with footprints on the world's most iconic beaches. In an ever-changing industry, Outrigger remains consistent in prioritizing authentic experiences and local culture alongside respect for guests and hosts alike with the brand's core values as a guide. READ MORE

With today's fully integrated technology ecosystems, hotel operators can do a lot more with fewer staff. Simultaneously, they can provide guests a next-generation hospitality and payment experience that delivers the security, simplicity, and data-driven personalization they expect. Hotels must catch up to the guest experience of the future. Modern, cloud-based technology platforms can make it happen. READ MORE

Throughout the history of hospitality and hoteliers, guest services has always been the main priority for the hospitality industry. Foundational guest service is not only expected, but required at hotels, and The Madison Hotel strives for associate-to-guest interactions that exceed the expectations of standard customer service. After 60 years of service, the team still asks the question: how can we go the extra mile to make the guest feel appreciated? READ MORE

Today's hotels are always on the search for new technologies that can enhance guest experiences. However, the underlying key to success with many of these platforms and still ranking high on guest priorities is the need for a robust WiFi network. Only by tackling this issue first can hoteliers ensure their ability to deliver a stay experience that's truly exceptional. READ MORE