Learning to anticipate guests' needs is key when striving to create a culture of service. Hotel team members that make an effort prior and during a guest's stay to understand the individual and enhance their experience without the guest having to ask often results in exceeding the guest's expectations. As a result, travelers who have had unforgettable experiences at a hotel usually tend to return in the future. READ MORE

The pandemic has pushed hospitality into a new era. Today, the needs and expectations of guests have changed; they no longer accept reduced service levels and amenities. Instead, they want staff, services, and experiences that go above and beyond, and it is up to hotel management companies to deliver just that. READ MORE

Hoteliers continue to seek opportunities to enhance wellness for their guests and suppliers are leveraging technology to support wellness opportunities. From product development to innovative thinking and technical equipment, these suppliers are providing solutions that enhance guest experiences and save labor for hotel operators. Learn how to evaluate technology opportunities and find the best supplier solutions for your properties. READ MORE

Military service members, their families, and other government travelers came to expect comfort and camaraderie when staying in hotels on Army installations. Yet, those expectations were disrupted by pandemic restrictions. How can services be adjusted to maintain lasting guest satisfaction and make these brave men and women continue to feel at home in temporary lodging? READ MORE

Between the ever-increasing demand for high-quality travel experiences and the technological advancements of the hospitality industry, guest services is at the heart of a hotel's operations. How can hoteliers ensure that visitors are experiencing a stay that exceeds expectations? Evaluate the daily connections between hotel staff and customers to grasp the poignancy of positive human interaction in a guest's stay. READ MORE