Nearly all hotel fitness centers have some type of staffing needs. The question often arises as to whether or not it is feasible to staff this type of fitness setting given the overhead involved and the non-tangible ROI associated with it. Although controlling payroll expenditures is an important consideration it is imperative to not loose sight of the overall mission of the hotel fitness center - In the broad picture it is one of many branches of your customer service which, unlike the others, specializes in offering your guests a safe, effective place to workout. To help fulfill this mission you need the right type of staff.more importantly the right type of personal trainers. In this article, I break down the different traits to look for when hiring a personal training, specifically targeting the different fitness certifications. READ MORE

Do you question whether your customers are loyal to your brand? Bringing customers back should be a top priority. The majority of your guests, while on-site at your property, spend most of their time in their guestroom. There are several ways you can enhance the guest experience, in a unique way, to make the most of their time in their room and get them to come back to your property the next time. Maximizing your guests' experience in the guestroom is an easy way to build the loyalty that will keep heads in your beds, night after night. READ MORE

Are you ready for some out-of-the-box ideas that won't cost you anything, yet will increase employee engagement and eventually your occupancy rate? These signature practices come from all over the world and are proven winners for the GMs who created and implemented them. You'll surely want to review this easy-to-read list of best practices from some of the most successful GMs in the world. As you read them, think about how you might apply these eight practices to your property to solve an issue you may be grappling with? Want to improve your guest scores, read on... READ MORE

A common mistake made in hospitality as it relates to the fitness amenity, is trying to offer a "health club" look and feel within the confines and constraints of a hotel or resort. Unless you have 40,000-60,000 square feet available, achieving health club levels of scope and segmentation are simply unrealistic. The solution is to provide your guests what they need while they are with you versus what they expect from a membership level facility they frequent at home. How is this achieved? Let's begin by focusing on what not to do. READ MORE

We are well into 2010 and perhaps still facing many decisions on whether or not to pull the trigger on possible technology purchases. So, if technology purchases of any kind can be made, then it is more important than ever that hotel companies make sensible choices with these purchases while still keeping a close eye on the bottom line. Therefore, what should be the guideline for selecting technology that is right for the times? Once that is determined, then the next question to answer is "What would be those best types of technology choices that are most likely to impact the bottom line and thereby influence a more positive cash flow for an operation?" READ MORE