New employees receive a lot of training in a short period of time and have little opportunity to retain the knowledge to its fullest. Among longer-term employees, trained behaviors often give way to speed in the name of efficiency. If left unchecked, employees in both situations risk sacrificing revenue and customer service. Help your employees avoid these potential issues and maintain your hotel's standards by implementing an effective ongoing training program that takes your staff to the next level. READ MORE

Here are some fresh ideas and politically incorrect suggestions on the biggest expense (and loss) for hoteliers: personnel and their penchant for quitting every 18 months or so. Perceptions and expectations have changed over the last couple of decades: loyalty and longevity used to be a given virtue and now, fabulously enough, have become signs of a "loser." Resumes of inveterate job hoppers, once frowned upon, now signal a person with "ambition and drive," someone to have on the team. Thus looking after #1 has become a virtue and the company is somehow expected to flourish when peopled by a preponderance of team members who aren't. The other side of the coin, of course, is what on earth have corporations been doing to so alienate their best resource? Two thousand years ago, slaves could rightly complain of many things, but job insecurity was not one of them-that's reserved for today's lonely employee. READ MORE

The economic challenges of the past four years have led many companies to re-examine the ways in which they do business and how they deploy talent. In many cases, the work did not go away and fewer people were left to carry on the tasks that had previously been shared among many. As we work our way out of the recession and look forward to a healthier economic environment, there is an understanding that despite recovering business levels, we may never see the return of former staffing levels. This "new norm" of operating with leaner teams has led Human Resources professionals and people managers to look at career development and growth opportunities in a new light. READ MORE

To reach a market of increasingly jaded consumers, Service becomes the new marketing. By delivering extraordinary experiences worth talking about, companies can stand out from their competitors, encourage positive word of mouth, and build memorable brands. READ MORE

What would you do if you knew one in three of your employees was hoping to exit your organization within the next twelve months? Would you pull the blanket over your head and pretend you were having a bad dream? Or would you take off your blinders and be willing to stare reality in the face? Your answer to this question could determine the fate of your organization, as employees begin expressing discontent with their feet. This is your wake-up call folks. Where you go from here is up to you. Read more to learn what you can do to prevent your best workers from exiting. READ MORE